FAQs

Orders

Our delivery time starts from the moment an order is accepted and includes a 3-5 days period where your items will be processed and dispatched by DHL/ ARAMEX. We will do our best to keep delays to a minimum and you will be updated on the progress of your order.

 

Pre-orders

Whenever possible, we will accommodate made-to-order inquiries. Additional charges may apply and all sales involving custom work are final. Kindly refer to the measurements on our US sizing chart before placing your order. Pre-order items cannot be exchanged or returned. Please allow up to 60-90 days for Demi Couture and up to 30 days for Ready-to-Wear items. 

 

Payments

We accept all major credit cards (Visa, MasterCard, American Express) and you can run your transaction through PayPal. This payment gateway is secure. You will receive a confirmation of your order via email.

All prices are listed and charged in Euros. If applicable, the exact exchange rate you will pay is determined by the bank that has issued your credit card. In general, it will match very closely with the on going exchange rate. 

 

Taxes

International customers are responsible for all taxes and import duties levied by their respective countries.