Returns & Exchanges

Exchange & Returns

You have 14 days from the date you received your order to exchange and return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, please insert your receipt or proof of purchase. We are unable to accept any store-purchased merchandise. 

 

Refunds

Once your return is received and verified, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

 

Others

Shipping is chargeable on all exchanges and returns. Customers are responsible for taxes and duties.

Khoon Hooi reserves the right to deny unreasonable repairs, returns, refunds, and exchanges.