FAQ
What payments does KHOON HOOI accept?
We accept Visa, MasterCard, American Express - using 2 payment gateways options : Paypal or Hitpay.
All prices are listed and charged in MYR Ringgit Malaysia. If applicable, the exact exchange rate you will pay is determined by the bank that has issued your credit card. In general, it will match very closely with the on going exchange rate.
How will I know if you have received my order?
You will receive a confirmation of your order via email. For inquiries, please get in touch with our Personal Care Advisor at orders@khoonhooi.com or +60 16-438 8044 (whatsapp).
What is the delivery window?
Our delivery time starts from the moment an order is accepted and includes a 3-5 days period where your items will be processed and dispatched by the following providers Citylink (Malaysia/Singapore) or FedEx (International).
Please allow 5-10 days for international shipping. We will do our best to keep delays to a minimum and a tracking number will be provided to you.
Do I have to pay for duty and import charges?
Taxes and duties are calculated according to your shipping destination and itemized on the Payment Summary page. Make sure you select your location to view the correct local market pricing, delivery times and shipping costs. Customs duties and sales taxes are non-refundable.
How long is the duration for Pre Orders?
Please allow up to 60-90 days for Demi Couture and up to 30 days for Ready-to-Wear items.
What is KHOON HOOI's Exchange & Returns Policy?
Sale and PreOrder items cannot be exchanged/refunded.
For regular merchandise, you have 7 days from the date you received your order to return/exchange. Your item/s must be unused and in the same condition that you received it. It must also be in the original tag/packaging. Customers are responsible for their own shipping, tax and duties.
Please get in touch with our Personal Care Advisor at orders@khoonhooi.com or +60 16-438 8044 (Whatsapp).
To complete your return, please insert your receipt or proof of purchase. We are unable to accept any store-purchased merchandise.
55100 Kuala Lumpur
Malaysia
How long will it take for my refund to be processed?
Once your return is received and verified, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please note that refunds can take up to 14 working days to show on your account due to varying processing times between payment providers.
